Terms & conditions

  1. GENERAL

CallNature™ website (“Website”) is intended only for consumers wishing to order CallNature™ products (“Products”). The terms and conditions under which the Products are offered for sale on this Website are set out below. By placing an order on the Website you accept and agree to be bound by these terms and conditions. CallNature™ reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website.

All our products are intended for Cosmetic and external use only.

Prior to use: Customers should always refer to the instruction Sheet and the ingredient sheet that accompanies each product

The information provided is for educational purposes only. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use.

As the ordinary or otherwise use(s) of products is outside the control of CallNature, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. CallNature expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by CallNature as to the fitness for any use. The liability of CallNature is limited to the value of the goods and does not include any consequential losses.

CallNature shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

CallNature shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

The products contained in this website are represented in as true a manner, as photographic processes and printing will allow. The images contained in this website are for illustrative purposes only. If you have any questions with regard to how products are packaged or labelled, please contact support@callnature.com

Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use.

  1. PLACING YOUR ORDER

2.1. To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address. 

2.2. You may place an order by:

2.2.1. filling in the order form on the Website after logging into or creating your personal account and clicking on the appropriate submission button

2.2.2. Creating a guest account for express checkout

CallNature™ will not accept orders placed in any way other than those listed above.

2.3. When you place your order, Callnature™ will issue you with an Order Number. CalNature™ will do this via the Website and subsequently via your specified email address. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4. By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. CallNature™ may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.

2.5. If CallNature™ accepts your order, we will notify you of our acceptance by issuing an order confirmation. CallNature™ will send your order confirmation to you by email. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone or post.

2.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website. In certain cases, we may also dispatch alternative sizes to fulfil the ordered quantity if stock levels vary.  

  1. SUPPLY OF YOUR PRODUCTS

Subject to these terms and conditions, CallNature™ will supply to you the Products indicated on your order confirmation.

  1. PRICES

4.1. All prices are in USD. Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.

4.2. If, by mistake, we have under priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.

4.3. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.

  1. PAYING FOR YOUR PRODUCTS

5.1. You may pay for your Products by the methods of payment as may be displayed at the Website checkout.

5.2. You must pay in the currency as indicated on your invoice.

5.3. If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. CallNature™ will not supply the Products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If CallNature™ does not receive such authorisation we shall inform you accordingly. CallNature™ reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.

  1. DELIVERY OF YOUR PRODUCTS

6.1. Callnature™  will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by CallNature™ are best estimates only and CallNature™ shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by CallNature™ 

6.2. Title to and risk of loss in your Products will pass to you on delivery of the Products

6.3. Upon delivery of the Products to the carrier CallNature™ will send you a confirmation of shipment by email provided you have indicated an email address on the order form or by post.

  1. CallNature™ LIABILITY

7.1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

7.2. Save as set out at paragraph 7.3 below, there are no warranties, conditions or other terms that are binding on CallNature™ regarding the supply of Products except as expressly stated in the contract.

7.3. Any warranty, condition or other term arising out of or in connection with the supply of Products and/or the provision of Services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, CallNature™ will not be responsible for ensuring that the Products are suitable for your purposes

7.4. Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.

7.5. CALLNATURE™ WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE. CALLNATURE™ MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO CALLNATURE™ IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.

7.6. This does not affect your statutory rights as a consumer, nor your right to return the Products

  1. CONTACTING CALLNATURE™ ONLINE SHOP YOU CAN CONTACT CALLNATURE™ :

  1. DATA PROTECTION

9.1. Your transaction records are accessible to you if you are a registered customer by entering your Web Order Number(s) so that you may check the status of your order(s) and check the order content.

9.2. When you contact us, place your order or otherwise share your personal data with us, CallNature™ will store, use and otherwise process the data collected from you as a controller in accordance with the CallNature™ Privacy Policy which is available here. We ask that you read our Privacy Policy in full. 

9.3 If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from CallNature™ or exercise any of your rights please follow the procedure explained in the Privacy Policy.

  1. CIRCUMSTANCES BEYOND REASONABLE CONTROL

CallNature™ will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

  1. DISAGREEMENTS GOVERNING LAW AND JURISDICTION

CallNature™ will try to solve any disagreements quickly and efficiently. If you are not happy with the way it deals with any disagreement and you want to take court proceedings, you must do so within the courts of England & Wales. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.

  1. GENERAL

16.1. Neither CallNature™ failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such terms.

16.2. The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.

  1. REVIEWS

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute ,and display such content throughout the world in any media.

You grant CallNature and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to CallNature, including the execution of deeds and documents, at the request of CallNature.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to CallNature:

The content and material is accurate;

Use of the content and material you supply does not breach any applicable CallNature guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify CallNature for all claims brought by a third party against CallNature arising out of or in connection with a breach of any of these warranties.